Terms & Conditions: Thuraya NOVA SIM
Please click here to view the list of eligible Thuraya NOVA Zones.
- First call must be made within 12 months, SIM is deactivated if the first call is not made within 365 days from the date of activation.
- The Thuraya NOVA SIM has an initial validity of one year from first call.
- Please click here to view the list of Band 1 and Band 2 countries
The Thuraya NOVA Renewal Fee is now 39 Units, like the Thuraya Standard SIM Renewal Fee. This is automatically deducted from your balance on the renewal date every year.
If your SIM card does not have the required 39 units for the SIM renewal, then it will fall into a 3-month grace period whereby you will need to add enough credit to cover the renewal charge of 39 units. To avoid deactivation, airtime must be added. If the SIM card becomes deactivated, please note that if you wish to reactivate your SIM card there is a fee.
If the account is NOT refilled within the grace period, the entire unused balance will be reset to zero on your Thuraya SIM and the account will be permanently deactivated.
Please note that upon requesting activation of your prepaid airtime you are agreeing that we can start providing your network services before the end of the usual statutory cancellation period and that by doing so, you lose your right to cancel your purchase of the prepaid airtime or request a refund. As a result, please check that you have ordered the correct airtime for your handset or terminal. Please refer to our terms and conditions for full information. This does not affect your statutory rights.